Contact support
Stuck on something the Troubleshooting & FAQ page does not solve? Reach us on Discord or by email.
Where to reach us
| Channel | Use it for |
|---|---|
| Discord: discord.gg/zQbbkGq | Questions and problems, and LoboBot news: announcements reach the Discord server first. |
| Email: loobobot@gmail.com | Anything about your account or your data, and requests only support can handle. |
| X: @lobobot_web | LoboBot news. |
Some things only support can do for you:
- Remove your Twitch connection. The web cannot disconnect it: see Twitch.
- Verify your email when the link has expired. LoboBot cannot send a new one: see Sign up with email.
What to include
A complete first message saves a round of questions:
- Your Account ID. Click Settings in the header: it is the first line of the Account section on the User page. See Your Account ID.
- The widget and its version. For example, "League of Legends box, v7 Customizable". The list under Your boxes shows the version of each box.
- What happened. What you did, what you expected, and any message LoboBot showed, word for word.
- A screenshot, without the URL. Crop out the widget's URL, or leave it blurred as the dashboard shows it.
Never send your widget URLs or your password
Anyone with a widget URL can show your widget, and support does not need your password: your Account ID tells us which account is yours.
Next steps
- Troubleshooting & FAQ: fixes for the most common problems.
- Account settings: where your Account ID is.