Troubleshooting & FAQ
Find what you see in the tables below. Each fix links to the guide with the full steps. If nothing here helps, contact support.
In OBS
| What you see | Why | Fix |
|---|---|---|
| Nothing at all where the widget should be | The source is hidden, its URL is incomplete, or the source is too small or off the canvas. | In the Sources dock, check that the source's eye icon is on. Open the source's properties and paste the URL again, copied with Copy in the dashboard: it starts with https://lobobot.com/box/. Then check its Width and Height: see Pick a size. |
| SESSION W/L and SESSION KDA on a v6 box go back to zero | OBS reloaded the source, and a reload starts a new session. | Turn off Shutdown source when not visible and Refresh browser when scene becomes active in the source's properties: see Boxes v6 and v7. |
If the source shows Box not found or cuts part of the widget off, see If the widget does not show. For Reconnect your Spotify account on lobobot.com, see Spotify.
Riot accounts and boxes
| What you see | Why | Fix |
|---|---|---|
| Your rank or last game has not changed yet | LoboBot fetches Riot data on a schedule: a new game can take up to about 30 minutes to reach a League of Legends box, and about 12 minutes for a Teamfight Tactics box. | Wait for the next refresh. Reloading the source does not make it faster: see How often data updates. |
| Set the Wolf profile icon in the game to verify the account is yours, although you set it | LoboBot reads your profile icon from Riot when you click Add account, and Riot can take a few minutes to report a new icon. | Check that the Wolf is set on the account you are adding, wait a few minutes, then click Add account again. Or link with Riot Sign On, which skips the icon check: see Link your Riot accounts. |
Spotify
| What you see | Why | Fix |
|---|---|---|
| The box keeps showing the same song | Spotify reports nothing playing on the connected account: playback stopped, you are playing a podcast, or you listen on another Spotify account. The box keeps the last song until Spotify reports a new one. | Play a song on Spotify. Check that you listen on the account whose name shows on the Spotify Box page, next to Disconnect. |
| The box in OBS shows Reconnect your Spotify account on lobobot.com | Spotify no longer lets LoboBot read your account, or you disconnected Spotify. | On the Spotify Box page, click Reconnect Spotify account, then refresh the source in OBS: see Reconnect Spotify. Your URL stays the same. Do not use Disconnect: it deletes the box and gives you a new URL. If you already disconnected, connect Spotify again and paste the new URL into the source. |
| The box stopped updating, and the Spotify Box page asks you to reconnect | Spotify no longer lets LoboBot read your account. | Click Reconnect Spotify account, then refresh the source in OBS: see Reconnect Spotify. Your URL stays the same. |
| Your new colors do not show in OBS | The box picks up saved changes every 5 minutes. | Check that you clicked Save changes, then wait up to 5 minutes. |
Your account
| What you see | Why | Fix |
|---|---|---|
| Verify your email before logging in | You signed up with email and have not opened the verification link yet. | Open the link LoboBot emailed you, within 24 hours of signing up. If your email belongs to a Google or Twitch account, you can also log in with Continue with Google or Continue with Twitch. If the link has expired, contact support. See Sign up with email. |
| Disconnecting Twitch is not available yet. Contact support if you need it removed. | The web cannot disconnect Twitch. | Contact support with your Account ID, and ask to remove your Twitch connection. |
Next steps
- Contact support: what to include so we can help quickly.
- Add a widget to OBS or Streamlabs: the full OBS setup.